Welcome to Elzarzour. By using our website and services, you agree to comply with the following terms and policies. Please read them carefully.
1. Privacy Policy
At Elzarzour, we prioritize your privacy and are committed to protecting your personal information. Please refer to our detailed Privacy Policy section above for information about how we collect, use, and safeguard your data.
2. Return Policy
We strive to ensure your satisfaction with every purchase. If you’re not completely satisfied, you can initiate a return based on the following conditions:
Eligibility for Returns
- Items must be returned within 30 days of purchase.
- The product must be unused, in its original packaging, and in the same condition as received.
- Returns are not accepted for personalized or final sale items unless they are defective or damaged.
How to Request a Return
- Contact our customer support at info@elzarzour.com or [Insert Phone Number] to initiate the return process.
- Provide your order number and details of the item(s) you wish to return.
- Follow the instructions provided for shipping the product back to us.
Refunds
- Refunds will be processed to your original payment method within 7–10 business days of receiving and inspecting the returned item.
- Shipping fees are non-refundable.
Exchanges
Exchanges are available for defective or damaged items. Contact us within 7 days of receiving your order to arrange an exchange.
3. Shipping Policy
We aim to deliver your orders quickly and reliably. Please review the following details about our shipping process:
Processing Time
- Orders are typically processed within 1–2 business days.
- During peak seasons or promotional periods, processing times may be extended.
Shipping Options
- We offer standard and expedited shipping options at checkout.
- Shipping costs are calculated based on the delivery address and selected method.
Delivery Times
- Standard shipping: 5–7 business days
- Expedited shipping: 2–3 business days
Delivery times may vary based on your location and external factors like weather or carrier delays.
Order Tracking
Once your order is shipped, you will receive a tracking number via email to monitor your delivery status.
International Shipping
We currently offer shipping to select countries. Additional customs fees or taxes may apply, which are the customer’s responsibility.
Lost or Delayed Orders
If your order is delayed or lost, please contact us at info@elzarzour.com for assistance.
4. Changes to Policies
We may update these Terms and Policies from time to time. Changes will be posted on this page, and the updated effective date will be noted. We encourage you to review this page periodically.
5. Contact Us
If you have any questions or concerns regarding these Terms and Policies, feel free to reach out:
Elzarzour
📍 Address: [Insert Address]
📧 Email: info@elzarzour.com
📞 Phone: [Insert Phone Number]