At Elzarzour, we are committed to providing a seamless shopping experience. Below are the details regarding our delivery and returns process to ensure your satisfaction with every purchase.
Delivery
Processing Time
- Orders are processed within 1–2 business days after confirmation.
- Orders placed on weekends or holidays will be processed on the next business day.
Shipping Options and Estimated Times
- Standard Shipping: Delivery within 5–7 business days.
- Expedited Shipping: Delivery within 2–3 business days.
Delivery times may vary based on your location and external factors such as weather conditions or carrier delays.
Shipping Fees
- Shipping fees are calculated based on the delivery address and the shipping method selected at checkout.
- Free shipping is available for orders over [Insert Threshold Amount].
Order Tracking
- Once your order is shipped, you will receive an email with a tracking number and instructions to track your package.
International Shipping
- We currently deliver to select international locations. Additional customs fees or import taxes may apply, which are the responsibility of the customer.
Delivery Issues
If your order is delayed, lost, or arrives damaged, please contact us at info@elzarzour.com or [Insert Phone Number], and we’ll assist in resolving the issue promptly.
Returns
Our Return Policy
We want you to love your purchase! If you are not satisfied, you may return items under the following conditions:
- Returns are accepted within 30 days of purchase.
- Items must be in their original condition, unused, and with all original packaging and tags.
Non-Returnable Items
- Personalized or customized items.
- Final sale or clearance items (unless defective).
How to Initiate a Return
- Email us at info@elzarzour.com with your order number and details of the item(s) you’d like to return.
- Our team will provide a return authorization and instructions for shipping the item back.
- Return shipping costs are the customer’s responsibility unless the item is defective or damaged.
Refund Process
- Refunds will be issued to the original payment method within 7–10 business days after we receive and inspect the returned item.
- Original shipping fees are non-refundable.
Exchanges
Exchanges are available for defective or incorrect items. Contact us within 7 days of receiving your order to arrange an exchange.
Contact Us
For any questions regarding delivery or returns, please reach out to us:
Elzarzour
📍 Address: [Insert Address]
📧 Email: info@elzarzour.com
📞 Phone: [Insert Phone Number]
We’re here to ensure your shopping experience is exceptional!