FAQs
Q: How do I place an order?
A: Simply browse our website, add the items you’d like to your cart, and proceed to checkout. You’ll receive a confirmation email once your order is placed successfully.
Q: Can I cancel or modify my order after it’s placed?
A: Orders can be canceled or modified within 24 hours of placing them. Contact us at info@elzarzour.com or [Insert Phone Number] to request changes.
Q: What payment methods do you accept?
A: We accept major credit and debit cards, PayPal, and other secure payment methods listed at checkout.
Q: How long does delivery take?
A: Delivery times depend on the shipping option selected: Standard Shipping: 5–7 business days, Expedited Shipping: 2–3 business days
Q: Do you offer international shipping?
A: Yes, we ship to select international locations. Additional customs duties or taxes may apply based on your country.
Q: How can I track my order?
A: Once your order is shipped, we’ll send you a tracking number via email. Use the provided link to monitor your delivery status.
Q: What is your return policy?
A: You can return items within 30 days of purchase if they are unused and in their original packaging. Check our Return Policy for full details.
Q: How do I initiate a return?
A: Email info@elzarzour.com with your order number and the reason for return. We’ll guide you through the process.
Q: When will I receive my refund?
A: Refunds are processed within 7–10 business days after we receive and inspect the returned item.
Q: Are the products authentic?
A: Yes, we guarantee 100% authenticity for all products listed on our site.
Q: Do I need to create an account to place an order?
A: Yes, creating an account allows you to track orders, save your preferences, and enjoy a faster checkout experience.
Q: How do I reset my password?
A: Click on "Forgot Password" on the login page and follow the instructions to reset it.
Q: How can I contact customer support?
A: You can reach us at: 📧 Email: info@elzarzour.com 📞 Phone: [Insert Phone Number]
Q: What are your customer support hours?
A: Our support team is available from 7 Days.